CSR at BELFOR

These values form the core of our company. We build our entrepreneurial responsibility on this de- fined foundation. We obey the respective applica- ble current laws and regulations and instruct our employees accordingly. Moreover, we are a com- pany that takes our responsibilities towards our employees, the environment, the local and regional sur- roundings and the community very seriously.

To systematically promote our values and responsibilities, we have now defined clear Asia-wide CSR and Compliance guidelines. These unambiguous specifications apply, with no ifs and buts, for each individual employee of BELFOR. We put our faith in transparency and trust in our cooperation with you as a business partner.

Core CSR topics are:

• Human rights
• Labour practices
• The environment
• Fair operating practices
• Consumer issues
• Community involvement and development

‘We do the right thing, even when no one is looking!’

Sheldon Yellen, CEO BELFOR Global

As we have put together systematic and verifiableguidelines and specifications for daily business, we putourselves to the test every day. All employees are informedabout the latest developments. To substantiateour demands, we set clear guidelines and communicatethese in policies to the different areas of our business.

In this way, we can establish the basis for shared understanding.For our business partners, insurers, loss adjusters,experts, and clients, we want to be as transparentas possible. Specifically, guidelines on the followingtopics are currently available: corruption, discrimination,fair competition, gifts and entertainment, healthand safety, data protection and procurement.

To us, Corporate Social Responsibility (CSR) meansbearing in mind social and environmental aspects in allour decisions. We take responsibility for the effects of ouractivities. This is our common guideline. We stand outthrough our quality of work and service. Our clients candepend on us – always and in every respect.

ACCOUNTABILITY

At BELFOR, we require every employee to know what theyare personally responsible for. This also means provingthat all applicable laws, rules, and individual guidelinesare obeyed and followed at every level.

TRANSPARENCY

Clear rules on responsibilities and documentation allowus to achieve maximum transparency, while simultaneouslymaintaining the necessary confidentiality.

ETHICAL BEHAVIOUR

Our business partners and society as a whole can relyon us to always act fairly and with integrity. This is partof our promised quality of service.

RESPECT FOR THE RULE OF LAW

It might go without saying, but it’s worth emphasizing;working with BELFOR means that all current laws andregulations are obeyed. We train our employees onchanges and developments.

RESPECT FOR STAKEHOLDER INTERESTS

We work to understand the interests of all those affectedby our activities and, where possible, attempt to integratesuggestions and provide answers to questions.